Terms of Service
Before launch: replace [LEGAL ENTITY NAME] with your registered company name, [STATE / COUNTRY] with your governing-law jurisdiction, and confirm the notice email. These terms are a solid starting draft, not legal advice — have a lawyer review them before you take money.
These Terms of Service ("Terms") are a binding agreement between you and [LEGAL ENTITY NAME] ("Shadow Forge", "we", "us"), governing your access to and use of the Shadow Forge website, application and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Contents
1. Who may use the Service
You must be at least 18 years old, or the age of majority where you live, to use the Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, and "you" means that organisation.
2. Your account
You are responsible for everything that happens under your account, including keeping your password confidential. Notify us promptly if you suspect unauthorised access. You must provide accurate account information and keep it current.
One account is for one person or one organisation. Do not share credentials with people outside your organisation, and do not resell access.
3. Plans, billing and renewal
The Service offers a free Trial and paid Basic and Pro plans. Current prices, limits and billing periods are listed on our Pricing page and are incorporated into these Terms.
Trial
The Trial is free and does not require a payment method. It does not automatically convert to a paid plan and will never auto-charge you. When the 7-day Trial period ends, you may choose to subscribe to Basic or Pro.
Paid subscriptions
- Subscriptions are billed in advance, monthly or annually, as you select at checkout.
- Subscriptions renew automatically at the then-current price until cancelled.
- You may cancel at any time; cancellation takes effect at the end of the current billing period.
- Prices exclude taxes unless stated. You are responsible for any applicable taxes.
- We may change prices with at least 30 days' notice before your next renewal.
Payments are processed by Stripe. We do not receive or store your full card details. Refunds are governed by our Refunds & Cancellation Policy.
4. Your content and your files
You own your content. Photographs you upload, outlines you trace, drawers you lay out, and the DXF, STL and PDF files you export remain yours. We claim no ownership of them.
You grant us a limited licence to host, store, transmit and display your content only as necessary to operate the Service for you — for example, syncing your library between your devices. This licence ends when you delete the content or close your account.
Files you export are yours to use commercially. There is no royalty, attribution requirement, or additional licence fee on trays you cut or sell, whether you cut them yourself or have a commercial shop cut them.
You are responsible for having the rights to any content you upload, and for the accuracy of anything you export. See section 8.
5. Our intellectual property
The Service itself — the software, the tracing and geometry algorithms, the interface, the Shadow Forge name and logo — is owned by us and protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service, and nothing more.
You may not copy, modify, reverse engineer, decompile, scrape, or create derivative works of the Service, or remove any proprietary notices, except to the extent this restriction is unenforceable under applicable law.
6. Acceptable use
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms. We may suspend or terminate accounts that violate it.
7. Service availability and changes
We aim to keep the Service available, but we do not guarantee uninterrupted access. We may modify, suspend or discontinue any part of the Service. If we discontinue the Service entirely, we will give reasonable advance notice and a means to export your data.
8. Disclaimer of warranties
The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
Shadow Forge produces design files, not finished parts. You are solely responsible for reviewing every exported file before cutting, for verifying dimensions, kerf, fillet radii, foam thickness and material choice, and for the safe operation of any machine you use. We do not warrant that exported geometry will be free of error, will fit any particular tool, or is suitable for any particular machine, material or purpose. Cutting is destructive and wastes material when it goes wrong — check your files and cut a test piece.
9. Limitation of liability
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data, wasted material, machine time, or business interruption, arising out of or relating to the Service — even if we have been advised of the possibility.
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service will not exceed the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) fifty US dollars (US$50).
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be limited.
10. Indemnity
You agree to indemnify and hold harmless [LEGAL ENTITY NAME] and its officers, employees and agents from any claim, loss or expense (including reasonable legal fees) arising out of your content, your use of the Service, or your breach of these Terms or of applicable law.
11. Termination
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms or the Acceptable Use Policy, if required by law, or if your account is inactive for an extended period after notice.
On termination, your licence to use the Service ends. Sections covering your content ownership, our intellectual property, disclaimers, liability limits, indemnity and governing law survive.
12. Changes to these Terms
We may update these Terms. If a change is material, we will give notice — by email or in the app — at least 30 days before it takes effect. Continuing to use the Service after that means you accept the updated Terms. If you do not accept, stop using the Service and cancel.
13. Governing law and disputes
These Terms are governed by the laws of [STATE / COUNTRY], without regard to conflict-of-law rules. The courts located in [STATE / COUNTRY] will have exclusive jurisdiction, and you and we consent to their venue.
Before launch: decide whether you want binding arbitration and a class-action waiver. Many US SaaS companies include one; it materially changes your customers' rights and its enforceability varies by jurisdiction. This draft deliberately does not include one — that is a decision for your lawyer.
14. Contact
Questions about these Terms: contact us.