Talk to a person
There is no ticket queue and no chatbot. Send a message and someone who works on Shadow Forge reads it.
Before launch: every address below is a placeholder. Create the mailboxes that actually exist and delete the rows that do not — a support address that bounces is worse than no support address. Regulators expect the privacy contact to be real and monitored.
Support
Trouble with a trace, a file, or the app. Include your account email and, if you can, the drawer you were working on.
Billing
Subscriptions, invoices, refunds and cancellation. See Refunds first — it may answer you faster.
Privacy
Data access, correction, export or deletion requests, and anything else in the Privacy Policy.
Security
Found a vulnerability? Tell us before you tell anyone else and give us a window to fix it. See Security.
Press & partnerships
Writing about us, or cutting foam commercially and want to be listed as a provider.
Response time
We aim to reply within one business day. Pro subscribers go to the front of the queue. Security reports are triaged the same day.