Refunds & Cancellation
Before launch: the 30-day refund window below is a commercial promise, not a legal default — confirm you actually want to offer it before publishing, because customers will hold you to it. Consumers in the EU/UK have separate statutory withdrawal rights you cannot contract out of.
We would rather you leave happy than stay billed. This page explains exactly how that works.
1. Your trial never auto-charges
The Trial plan is free and does not ask for a card. It will not convert into a paid plan on its own, and it will never charge you. If you want Pro, you have to choose it.
2. Cancelling
Cancel any time from Settings → Billing, or through the Stripe customer portal. Cancellation takes effect at the end of the period you have already paid for — you keep Pro until then, and you are not billed again.
We do not require you to email us, phone anyone, or explain yourself to cancel.
3. Refunds
30-day money back. If you are within 30 days of your first Pro payment and it is not working out, contact us and we will refund it in full.
After 30 days, subscription payments are generally non-refundable, and cancelling stops future billing rather than refunding past periods. Two exceptions, because they are fair:
- Accidental renewal. If an annual plan renewed and you had not meant to continue, tell us within 14 days of the charge and we will refund it.
- We broke it. If the Service was unusable for a meaningful stretch of your billing period because of a fault on our side, we will refund pro rata.
Refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank.
4. What happens to your work
Every file you have already exported stays yours — DXF, STL and PDF, with no licence attached and nothing that expires. Cancelling does not reach into your hard drive.
Your paid access ends at the close of the period you already paid for. Your library is preserved and stays readable, and you can export your existing work; to add or edit tools again you will need an active Basic or Pro plan. We do not delete your work for lapsing — it comes back when you resubscribe.
5. How to ask
Contact us with the email on your account. No form to fill in and no retention script to sit through.